Frequently asked questions
Ordering
How do I order?
Add items to your cart and check out, or send us your electrician's list and we'll price it for you.
What does "Sourced on order" mean?
We don't keep that item on our shelves; we get it in for you. You are not charged at checkout. We confirm availability and the final price, usually within 24 hours, then send a payment link.
I don't know exactly what I need. Can you help?
Yes. Send a photo or PDF of your electrician's list on the Get a Quote page, or message us on WhatsApp.
Paying
How can I pay?
By Mobile Money or card in Ghana, and by Visa or Mastercard from abroad. Payments are handled securely by Paystack.
Which currency am I charged in?
Ghana cedis (GH₵). If you pay from abroad, your bank converts it. The dollar and pound amounts on this site are estimates only.
My payment link has stopped working. What do I do?
Payment links last a limited time because prices of sourced items can change. Contact us and we'll send a new one. You have not been charged.
Delivery and tracking
Where do you deliver?
Within Ghana only, to your home or building site. Delivery areas and fees
How do I know my order was really sent?
We photograph or film your order when it is packed, dispatched and delivered, and email you each time. How it works
How do I track my order?
Use Track Order with your order number and the phone number you ordered with.
After delivery
Can I return something?
[TODO: returns answer]
What if an item is faulty?
[TODO: faulty items and warranty answer]
Still have a question? Contact us